Owner
This website is owned by IK sieraden – Chamber of Commerce registration (KvK) 78087805 – Company registration 000045739501 – Burgemeester Bosstraat 46, 3043 GD Rotterdam, the Netherlands.
Introduction
These terms and conditions apply to the use of the website www.iksieraden.nl and all connected services and transactions. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
These terms and conditions apply to all users of the iksieraden.nl website, including without limitation users who are browsers, vendors, customers. By placing an order with IK sieraden (“us”, “we”, “our”), whether through the online shop or by email commitment, you are considered a client and hereby agree to accept all relevant terms and conditions.
Electronic Communication
Both IK sieraden and you, the client acknowledge the legal validity of electronic communication and accept the general principle that communications are not to be denied legal validity solely on the grounds that they were made in an electronic form.
Furthermore, it is duly noted by you, the client that order processing and contacting usually takes place via email and automated order processing. It is the client`s responsibility to ensure that the email address provided for the order processing is accurate so that emails sent by IK sieraden, can be
received at this address. Particularly, it is the client`s responsibility, if SPAM filters are
used, to ensure that all emails sent by IK sieraden can be delivered.
Collection specifics
Please keep in mind that a variety of screen settings can affect the size and colour appearance of objects. Consequently, the jewellery as seen on screen could differ in colour from the original object and is possibly not being depicted in full size.
Unless otherwise agreed upon with a client, jewellery is created as a one-off. Special offers on the website are therefor limited to availability.
IK sieraden is unable to validate a purchase In the unfortunate o the price shown on the website clearly is incorrect.
Order
Through the webshop at iksieraden.nl you can place your order hassle free. After doing so, an email will be sent confirming the purchase and once payment is received and processed, it will be dispatched as soon as possible. You will receive a track & trace code once the shipment is sent out.
Payment method
All prices mentioned on this website are consumer prices in euros and include VAT. Payment can be made through IDEAL, credit card, PayPal, or prepayment to bank account. If you would like to make use of the latter option, kindly get in touch via email info@iksieraden.nl.
Shipping charges
Packages are shipped with PostNL.
In the Netherlands:
- Orders will be sent to you by registered mail with track & trace via PostNL.
- The charge is € 8.45
- Orders within the Netherlands from € 250, – are shipped free of charge.
Outside the Netherlands, within Europe:
- Orders will be sent to you by registered mail with track & trace via PostNL.
- The charge is € 15.50
Outside of Europe:
Charge provided upon inquiry.
Retention of title
Ownership of the jewellery delivered by IK sieraden will transfer to you only after full and final settlement of all relevant charges outstanding with IK sieraden. Any risk affiliated with the delivered item is transferred to you instantly upon delivery.
Delivery
The delivery time may differ per item. Jewellery that is available and ready for shipment is sent within 1-3 business days after receipt of payment. More time will be required should a piece of jewellery need customisation or epoxy coating. IK sieraden will then ship the order within 1-2 weeks. You will be informed of the delivery time.
For special assignments, the delivery time will be determined in consultation with the client.
Cancellation
If you need to change or cancel the order, you must do so as soon as possible, within 24 hours, via email at info@iksieraden.nl.
Changing or canceling your order is possible only if it has not yet been shipped. Jewellery that is being made or has been made especially for you cannot be canceled or exchanged. This includes custom ring sizes, custom lettering, custom design elements and custom necklace lengths.
Return and Exchange policy
Jewellery from IK sieraden is made with great care and loving attention. In the unfortunate event that your purchase does not meet your expectations, you may return the item if unworn and undamaged, in the original packaging within 14 working days. The cost of shipment and the risk of the return shipment are borne by you, the client.
Please Note that all ‘made to order’, ‘custom(ised)’ and ‘bespoke’ orders are not eligible for refund, exchange or return.
Please make sure to inform IK sieraden in advance of a return shipment via email info@iksieraden.nl.
You can return your package by registered mail with the accompanying invoice (proof of procurement) to the following address:
IK
Diana van der Wal
Burgemeester Bosstraat 46
3043 GD Rotterdam
Note:
- DO NOT use words such as ‘gold’, ‘goldsmith’ or ‘jeweller’ in the address or on the packaging.
- You can only exchange or return items purchased in the webshop.
- The purchase amount, excluding shipping charge, will be refunded to your account within 14 days after receipt of the return shipment.
- Returning items is at your own risk. It is advisable to request ‘proof of shipment’ for return shipments.
The following purchases are not subject to (and therefor excluded from) a client’s legal Right to Return:
- Jewellery specially designed and created for you.
- Special made-to-measure jewellery, all ‘made to order’, ‘custom(ised)’ and ‘bespoke’ orders.
Warranty
Each item is delivered with an invoice, which serves as your warranty card.
Warranty applies:
- When the article appears to be damaged during shipment or is simply found to be defective upon arrival.
- If the article shows a technical defect within 6 months after purchase through no fault of your own.
Warranty expires in case of:
- Careless or improper use of the jewelry.
- Loss or theft
- The expiry of the legal warranty period.
Warranty does not cover:
- Defects caused by wear and tear, poor maintenance, as well as discoloration caused by medication, the acidity of the skin and/or perspiration. Please read the Important Info page on what to expect and how to best care for your jewellery.
- Wear and tear of prolonged use.
Complaints
IK sieraden makes every effort to exceed your expectations. Should you wish to provide feedback or express dissatisfaction, please contact IK sieraden via email at info@iksieraden.nl.
Privacy
Personal information processed for payment and delivery is strictly confidential and solely used to facilitate the payment and delivery of your purchase. IK sieraden does not make your data available to third parties unless there is a requirement of which you are informed and for which you have stated your explicit consent. Please see the Privacy policy page for additional information on data protection.
Disclaimer
IK sieraden has taken every measure to provide complete and correct information but cannot guarantee 100% accuracy. IK sieraden does not accept liability for any errors and/or omissions contained in the website and reserves the right to change information, prices, specifications and descriptions of listed goods, products and services at any time, without notice and at own discretion. All information is subject to market developments.
IK sieraden has taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc., IK sieraden cannot be held responsible or liable for any differences in colour between the image and the actual product.
IK sieraden
Diana van der Wal
Burgemeester Bosstraat 46
3043 GD Rotterdam
(visit on appointment)
Chamber of Commerce no. 78087805
VAT NL003285740B27
Telephone +31 6 44144554